Shipping Policy

 

At James Group, we strive to ensure your orders are processed and delivered efficiently and safely. Please read the following information regarding our shipping practices and costs.

 

Dispatch Location

All products are dispatched from our warehouse located in Dandenong South, Victoria.

 

Shipping Options

Standard & Express Shipping

Products that:

  • Weigh 5kg or less, and
  • Are under 1.5 meters in length

are eligible for Standard and Express shipping services via Australia Post.

  • Standard Shipping: $24.95 Australia-wide
  • Express Shipping: $34.95 Australia-wide

Shipping costs and estimated delivery times are calculated at checkout based on your location.

Large & Bulky Items

We classify our bulky products into two categories:

  • Small Bulky Items
    Includes air conditioner units ranging from 1.5kW to 5.0kW
    Shipping cost: From $50.00, depending on the delivery destination.
  • Large Bulky Items
    Includes air conditioner units of 6.0kW and above
    Shipping cost: From $120.00, depending on the delivery destination.

Shipping rates for bulky items are determined based on size, weight, and delivery location. Final shipping charges will be calculated and confirmed during the checkout process or at the time of order confirmation.

 

Lead Times (From Melbourne to Major Metro Cities)

Destination Metro City Estimated Delivery Time (Business Days)
Melbourne (Metro) 1 – 2 days
Sydney (Metro) 2 – 4 days
Brisbane (Metro) 3 – 5 days
Adelaide (Metro) 2 – 3 days
Perth (Metro) 5 – 7 days
Hobart (Metro) 3 – 5 days
Canberra (Metro) 2 – 4 days
Darwin (Metro) 6 – 9 days

Note: These are estimated delivery times for standard shipping. Express shipping options will typically reduce transit time by 1–2 business days depending on the destination.

 

Carriers

James Group Currently use the following carrier as their delviery partners: 

  • Direct Freight Express
  • VicTas Express Freight
  • Australia Post

Note: Our delivery carriers will not call before delivery. Unless otherwise instructed at the time of placing your order, deliveries will be made with Authority to Leave (ATL).

This means the carrier will leave your order at the delivery address if no one is available to receive it. If you have specific delivery instructions (e.g., “Leave behind side gate” or “Do not leave unattended”), please ensure you provide these instructions in the Delivery instructions section at checkout.

If no instructions are provided and no one is available to accept delivery, the driver will leave the parcel in a safe location at their discretion. James Group is not liable for any loss or damage to orders left unattended as per ATL.

 

Pick-Up Option

Customers may also choose to pick up their orders directly from our Dandenong South warehouse. Please select the "Pick-Up" option at checkout, and our team will contact you when your order is ready for collection.

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